Momentum Is Hiring A Full Time Office And Sales Manager

Work for Momentum River Expeditions selling trips, planning vacations, keeping track of trip logistics, and managing staff.

 

Night and day the river flows. If time is the mind of space, the River is the soul of the desert. Brave boatmen come, they go, they die, thevoyage flows on forever. We are all canyoneers. We are all passengers on this little mossy ship, this delicate dory sailing round the sun that humans call the earth. Joy, shipmates, joy. 

— (Edward Abbey, The Hidden Canyon — A River Journey)

 

About The Job:

The job is a combination of sales and vacation planning, logistics (especially from April to August), and staff management. The Office and Sales Manager conveys the quality, heart, and accessibility of our trips; helps people get from wherever they live to where the guides pick them up; makes sure that all the outside people and vendors that help with our trips are on the same page; and refines our systems every year as we change and grow. The position requires good organizational skills, being extremely detail oriented, the ability to self-manage, and someone who truly likes people. From September to March (the off season for trips) there is also a fair amount of networking and marketing.  We are a small company so many times you are working alone, you need to be good at self-managing, and you need to be willing to jump into random jobs and projects as needs arrive.

The Seasons:

The spring and summer season is fast paced with more normal office hours (except Friday through Sunday off every other week from June – August). The typical spring and summer day includes:

–          Returning emails and answering phone calls from guests about new reservations and trip and vacation planning (this is a big portion of the day).

–          Following up with past guest inquires.

–          Getting info from guests that the guides need to run quality trips

–          Coordinating with the shuttle companies and other venders that help make our trips run smoothly.

–          Reminding staff of their upcoming trips.

–          Social media

 

The winter months are slower paced, more project based, and the hours are more flexible. The typical winter days include:

–          Returning emails and answering phone calls from guests about new reservations and trip and vacation planning (this is a big portion of the day).

–          Marketing and networking (group outreach, social media, etc).

–          Permit administration (working with the BLM and Forest Service on our many permits) – this is a big job.

–          Hiring seasonal office help and getting ready for the busy season.

–          A wide variety of winter projects.

 

General Schedule:
(this is a seasonal business so hours can be longer on busy summer and winter days):

–          March – June: Mon 9:00 – 5:30  / Tue – Friday 10:00 – 5:30
On Weekends (when Pete is not doing it) – Check email & Phone for big new trip inquires

–          June – Labor Day Weekend: Mon – Friday 9:00 – 5:30
Every other Friday off and all weekends off.

–          Labor Day weekend – through January:  Mon 9:00 – 5:30 / Tue – Thurs 12 – 5:30 + any extra project hours.
Fri and Weekends (when Pete is not doing it) – Check email & Phone for big new trip inquires.

–          Febuary: Mon 9:00 – 5:30 / Tue – Fri 12-5:30. This time can be busy and may require a little more time. Weekends (when Pete is not doing it) – Check email & Phone for new trip inquires

 

The details:

–          Starts at $38,000 + a healthcare stipend. Profit sharing options after 8 months.

–          6 weeks paid vacations (only 1 week between April and August 15th)

–          Normal winter holidays. However Summer holidays like the 4th of July are work days depending on where they fall.

 

 


What we are looking for in our staff:

Most importantly we are looking for positive and friendly individuals who truly like people – This is always number one with us. Ultimately we are in the service industry and truly understanding and enjoying people (even the more difficult ones) and truly being empathetic is very important. We are also looking for people who are hardworking, eager to learn about guided river trips and the travel industry, eager and willing to do a wide variety of jobs (not all of them glamorous:)), and who love planning peoples vacations. If you are missing some skills yet are willing to learn and are positive and passionate we would love to work with you. People can learn almost anything if they want to – having the right attitude, being positive, and having an open mind, is the most important part.

 

Skills and characteristics for the position:

–        Truly Positive People – People who are warm and friendly and who possess compassion, patience, and a positive and constructive sense of humor in the face of obstacles.

–     People who truly like people – who strive to always find a way to connect with each and every guest and appreciate each person for who they are. Someone who is comfortable carrying on conversations with individuals from all walks of life (but in this job someone who is also ok working alone).

–     People with strong social awareness – people who understand the effects they are having on the people around them – guests and coworkers – and can read social cues and people’s moods and adapt to those challenges naturally and easily.

–     Resourceful People – People who are good at solving challenging problems and thinking on their feet while at the same time working within the structure of a system. Most importantly people who are good at anticipating problems before they happen – whenever possible being pro-active instead of re-active.

–        Hardworking

–        Professional

–        Organized

–        Very Detail Oriented but also understanding the Big Picture – People who can stay focused on details while never losing sight of the big picture and the feeling and experience we are trying to convey.

–        People who work well on their own – “self manage” – but also can work as part of a team

–        Ok with fast pace and changing logistics

–        People who lover the idea of planning peoples vacations (including difficult and ‘particular’ people’s vacations)

–        Strong writing skills

–        Strong computer skills

–        Is active on social media and understands its ins and outs

–        Likes the outdoors

–        It also helps to know the Southern Oregon area (but that can be learned)

 

 


About Momentum:

“Unrivaled as a Commercial Rafting Company… what just might be the best commercial rafting company in North America. The trips are spectacular beyond description, the guides are the best of the best, the food is incomparable, and the customers are treated like royalty.”

– Paul – 5 time guest and river junkie

We are a small guide owned and operated company that runs mostly small personal trips. It is our goal to “re-invent” the way rafting trips are run. To set the standard for guest service, trip quality, risk management, and the overall river experience. The trips we offer are incredible varied; from class V to class III, from lush Pacific Northwest settings to high desert environments, from narrow granite canyons to volcanic basalt towers, and from 1/2 day trips to 9 day wilderness adventures. The spring consists of a mix of Class V through III and inflatable kayaking and the summer is a mix of class IV+, III, and inflatable kayaking.  Many of our rivers tend to be rarely run and off the beaten path and we love running custom trips with varied itineraries.

 

Momentum Mission:

To create world-class river experiences that are consistently among the best run river trips anywhere.  And to protect our wild places by emotionally connecting our guests to the rivers that we love and call home

 

The following is from our website:

Welcome To Our World!

Enjoy it in small groups, with unparalleled personal service, and with guides who have a passion for guiding.

We offer world-class rafting trips to select destinations abroad & in the Northern California, Oregon, and Idaho region. The area is a playground of natural wonders, rich with cultural events, and overflowing with amazing whitewater.

Guide-owned & operated we are a small company, allowing us to focus our energy, resources, and passion for guiding into every trip we run. Our trips are small with unparalleled personal service and a handcrafted quality and attention to detail. They are led by some of the finest guides anywhere – guides who have run some of the most difficult and beautiful rivers in the world, who love to share these places with others, and who are friendly and warm hearted.

Momentum started with a van, two rafts, more rivers then guests, and a desire to “re-invent” the way rafting trips are run. Now we are honored to offer trips on all of the region’s most spectacular rivers – and with this region that says a lot. Although our trips and our company are still small, the richness and diversity of this area allows us to offer river adventures with a quality and a variety that is rivaled by few.

Our adventures range from mild to heart-pounding; from “wow, I can’t believe we just did that” rapids to jaw dropping beauty that can be enjoyed by three generations of family and friends; from day trips near our home in Ashland Oregon to 9-day wilderness journeys. The majority of our trips are off the beaten path and all offer incredible whitewater and scenery. They are a mix of service, relaxation, excitement, and wild beauty – a chance to step out of civilization for a short time and step into a more simple and uncomplicated life.

While we do run some of the biggest rivers anywhere for most of our trips you do not need to be an experienced adventurer, an athlete, or even to have ever touched a paddle or spent a night under the stars. Our trips are designed for those who like or want to be introduced to the outdoors and our goal is to make these places we love accessible to everyone. So, whether you’re a first-time paddler or a seasoned whitewater connoisseur, join us for a rafting adventure like no other!

Pete Wallstrom & the Staff of
Momentum River Expeditions

 

 


Working For Us:


We are a little different:

We do some things a little different than many river and outdoor adventure companies. We believe that some in the outdoor industry have gotten a little lost. That they have forgotten what it truly means to be a guide and an outfitter and what it truly means to run a good trip. That they have forgotten that providing a truly amazing experience to guests is what will do the most towards protecting all these wild rivers and places that we love. That they have stopped improving the craft of guiding and adventure travel, have gotten stale, and in some cases very negative.

Because of this we sometimes challenge the “this is the way it has always been done” attitude and we always put the guest experience first. At our core we are extremely guest oriented. Most of our guests return year after year and some become friends off the river. You can read some of our guest testimonials here.

“I know it’s rare, but Momentum is a company that delivers everything they promise. I have been rafting with many outfitters but they set the standard. Great guides, great food, great gear, great times. We had an amazing trip…”

 

Our different Rivers and Trips:

We run a huge variety of rivers and trips for such a small company. This is especially true during the spring. There may not be another company in the U.S. that has a busier or more diverse spring season. All the rivers we advertise we actually run. We run more trips on rivers such as the Cal Salmon and the Illinois then all other outfitters combined. Many times we are as busy in May as we are in July.

We also run a lot of rivers that have temperamental flows, weather, and access. Last minute logistical changes and river changes happen and need to be dealt with as seamlessly as possible and with a ton of positive energy. Because of this we need dynamic people who can deal with last minute change.

 

Momentum and our environment:

“We acknowledge that the wild world we love best is disappearing. That is why those of us who work here share a strong commitment to protecting undomesticated lands and waters. We believe in using business to inspire solutions to the environmental crisis.”
– Patagonia

We love and rely on the natural environment and are deeply and actively committed to its protection. Our river trips feature organic meals, wonderful guides, and are a great way to support and become immersed in these wild places. We are strong believers in the models set by companies such as Patagonia and believe business can inspire solutions to the environmental crisis. You can read more here.

However the biggest thing we believe we can do is share these rivers. We believe in environmental stewardship through advocacy by experience. We believe that we can protect the places we love – by sharing them…

The idea of keeping places you find a complete secret can be short sighted and a little elitist.  Eventually the fate of those places will depend how many people know and love them. The more people who experience our rivers, who fall in love with them, who are shown them by a passionate guide – the more people will think about rivers when they go to vote. There is, of course, a limit to the number of people who can experience a place at one time without damaging both the place and the wilderness feel.

Choosing to save a river is more often an act of passion than of careful calculation. You make the choice because the river has touched your life in an intimate and irreversible way, because you are unwilling to accept its loss.

— (David Bolling, How to Save a River: Handbook for Citizen Action)

 

 


Benefits and Drawbacks with working for Momentum:


Drawbacks / Reasons why working for Momentum has not worked for some:

We have an extremely high return rate among guides and staff, for the most part people love working here and we have had very few unhappy people. However there have been some bumps along the way. The following are some of the issues new guides have had:

–     We do not always do things the way other companies do.

–     The owner is very involved in all aspects of the business . He has been known to be opinionated (totally bullshit of course!)

–     The owner also loves actually being out on the river and guiding – meaning that a lot of responsibility is put on guides and staff to work without supervision, to resolve any conflicts on their own, while still doing things in a way that reflects the values of Momentum.

–     We have high standards and idealistic goals. We do not always make it, but we always keep trying and learning.

–     Guests come first – and guiding is a service industry. For those who are burnt out on guests or even worse – feel the industry is attracting the wrong type of guests or becoming too service oriented Momentum will definitely not work.

 

Why People like working here:

Some of these have been mentioned above, but it nice to have them in a list. Some have also been mentioned in the drawbacks:).

–       A small company with a big companies menu of rivers. We run some of the best rivers anywhere and many of our rivers are off the beaten path and rarely run.

–       There may not be another company in the U.S. that has a busier or more diverse spring season. It is awesome.

–       Custom trips with small groups – from airport to river to airport we have custom itineraries with groups that have been as small as 2 people.

–       We are deeply committed to the environment and environmental causes.

–       We are guide owned and the owner guides a lot.

–       You work with only experienced guides that are some of the best in their field.

–       We have high standards and idealistic goals. We do not always make it, but we always keep trying and learning.

–       We are proud of the trips we run – Guests come first.

–       The Ashland area is an amazing place to live.

–       Amazing guests – this is something we hear over and over from our guides and staff.

 

 


Whew!:

That was a lot, but we want to make sure that Momentum is a good fit. As mentioned, we have an extremely high return rate among staff (almost nobody ever completely leaves :)) – it is like family. Once again we urge you to check out our website including the About Momentum Page  and the Why Momentum page.

To Apply:

Please email the following to pete@momentumriverexpeditions.com:
(please do not call – we will not hire from calls).

– Current resume:
Your resume should include the last 3 places you have worked and references.

– A list of all your computer skills and programs used.

– Two writing examples:

1.  Momentum is introducing a new trip (for this application at least:))! We are going to start doing 11 day River trips to the Tatshenshini River in Alaska . Please write a sample 5 to 10 paragraph website introduction to the trip in the style of Momentum. You can use the first pages of trips on our website such as the Idaho Salmon (http://www.momentumriverexpeditions.com/trip/salmon-river-rafting/) or the Upper Klamath Safari (http://www.momentumriverexpeditions.com/trip/upper-klamath-rafting-safari/) as models.
2.  A family of 7 has emailed us for a river trip and is trying to decide between two rivers and between Momentum and another company. Using our website as reference write a response. Here is the email:

Hello,

We are a family of 7 (2 parents and 3 youngsters of 10, 16 and 18, and my 70+ year old parents) and are interested in taking a river trip. We are not sure if it is possible to find a trip that would work for the whole family, but, looking at your website, we were interested in maybe the Rogue or the Idaho Salmon?

What is the difference between those trips? Do you think one would work for us?

Also, we like the look of Momentum, but a friend recommended another company that is a little less expensive. What makes you guys different?

Cheers,
Jen

 

We are looking to hire someone to start between Mid-November and Early February – depending on the applicant and our needs.

I will not be looking through applications before October 23rd. Once again, please do not call, email us your resume and any other information.

Thanks so much – looking forward to hearing from you!

Cheers,

Pete Wallstrom

“Rivers know this: there is no hurry. We shall get there someday.”
– Winnie the Poo


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